The new Zendesk: FAQs
The new Zendesk also comes with a new web portal called Help Center. Built from the ground up, the Help Center is designed to provide end-users with a complete self-service support option. They can use the information in the knowledge base or turn to the community for answers.
- Where can I provide feedback on the new Zendesk?
- What do I need to do to move my team over to new Zendesk?
- I am an Enterprise client with a multi-branding set up - how will this affect my account?
- Does the new Zendesk have the same out-of-the-box reports that Classic has?
- When it comes to security, what are the specific new measures and protocols that are part of the new Zendesk?
- What about my widgets? Will they automatically move over?
- Will all features in the future be built in both Classic and the new interface?
- Will the new Zendesk keep the same weekly release schedule?
- Does the new Zendesk include all of the features that are in the Classic version?
- Are there any technical restrictions, such as browser or operating system?
- Will our end users know that we have switched from Classic?
- We love the new agent interface - as an admin, how can I make sure my entire team is using it?
- Will my team need training to move over to the new Zendesk?
- Will you keep the existing documentation in the forums about the Classic version? How do I find it?
- Do you have any resources that will help me get up to speed on the new Zendesk?
- I’m an agent - how can I get access to the new Zendesk?
- Should I move to the new Zendesk now?
- Do I have to move to the new agent interface now?
- Why did you build the new Zendesk?