Zendesk

The new Zendesk is an updated agent interface, which was created to help agents solve tickets faster and increase customer satisfaction. It’s simply a new interface, so everything you’d expect to see, like tickets, views, macros, etc. are all available here. And this new interface is entirely agent-facing, so there is no change to the experience of your end users, and your customer service portal continues to work exactly as before.

Lesson 1

Lesson 2

See all 8 articles

GETTING TO KNOW ZENDESK

The new Zendesk: FAQs

See all 19 articles