If you've already set up your trial account, you can create a test ticket right now and start testing out your Zendesk and see what a typical ticket looks like.
- Imagine you've just purchased a new product and something's not working correctly. You’re going to ask for help by requesting support using your email account. Send an email from an email account that you did NOT use to set up your Zendesk trial to your Zendesk account. You do this by simply addressing an email to firstname.lastname@example.org. When you send the email, a new ticket will be created in your Zendesk.
- Log in to your Zendesk, then click the Views icon () in the sidebar.
- You'll find your new ticket in the Unassigned Tickets view. Click the title of that view.
- Click the title of the new ticket to open it.
We'll take a look at all the components of a ticket on the next page.