In general, you can use the hub and spoke feature in either the new Zendesk or the Classic Zendesk. However, to ensure your agents are not switching contexts, we suggest that both the hub and the spokes either all be in the new Zendesk or all in the Classic Zendesk. If the Hub was created in Classic, and a spoke in the new Zendesk, we can move the hub into the new Zendesk, or the spoke into Classic to make it a better experience for the agents.
What if I need help?
Our Customer Advocate team is here and ready to help you with any questions you might have.