Will all features in the future be built in both Classic and the new interface?

Anthony Spallone -

Until the end-of-life date for Zendesk Classic is announced, we'll support the Classic version of Zendesk and ensure that all features and functionality are working and performing properly. In addition, our customer advocates will continue to provide support for the Classic interface. However, the majority of new agent-focused features will be developed only in the new Zendesk interface.

After we've retired Zendesk Classic, we will no longer be providing support for it.

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