Does the new Zendesk include all of the features that are in the Classic version?

Anthony Spallone -

All major features in Classic are currently available in the new agent interface. In addition to being at parity, here are some new features that you’ll find in the new agent interface that aren’t in Classic:

  • Tickets requiring your attention
  • “Start” button
  • Reporting dashboard
  • Multi-tab interface
  • Instant search
  • Keyboard shortcuts
  • Single page app
  • Zendesk Apps
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