You can create as many groups as you need to support your unique ticket workflow. In this example, you'll create a new group for your advanced support group. To see how to create a group, take a look at this video:
TRY IT YOURSELF
If you'd like to try creating a group in your Zendesk, follow these steps:
- Click the Admin icon () in the sidebar, then select People.
- At the top of the People administration page, click Add Group.
- Enter a name for your new group (for example, Advanced support).
- Below the title you'll see all the agents in your Zendesk account. Select your name.
- To create your group, click Create group.
You now have two groups in your Zendesk account: the default Support group and the Advanced support group you just added. We'll show you how to use this group shortly.