Do I have to move to the new agent interface now?

Anthony Spallone -

Yes, and we've created a document to help you through the process: Moving from Classic to new Zendesk.

For now, we'll continue to support your use of the Classic version of Zendesk, but we will be announcing an end-of-life date in the near future. To ensure that your team has sufficient time to move to the new Zendesk, we'll notify all Zendesk Administrators and Account Owners at least six months before end of life for the Classic version of Zendesk.

However, in addition to the improved interface, we have built some great new features into the new Zendesk that we think you’ll find quite compelling. These features  were created to help agents solve tickets faster and increase customer satisfaction, such as:

  • Help Center
  • Tickets requiring your attention
  • “Start” button
  • Reporting dashboard
  • Multi-tab interface
  • Instant search
  • Keyboard shortcuts
  • Single page app
  • Zendesk Apps
  • Localized interface
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