There are several customizable messages which can be displayed inside the Chat Widget. Let's have a look at them, one by one.
1. Chat Window (top title)
The text here is displayed on the top of your Chat Window and can be modified on Widget --> Appearance --> Chat Window --> Top Title -->
Here's how it looks like with the text "chat support" below:
2. Chat Badge
The text here is displayed inside the Chat Badge (shown before your visitors click on the Chat Button/Window). It will not be visible again unless your visitors come back to your website. Here's how it looks like with the text "We're online 24/5!" below:
3. Concierge Window (display title and byline)
The text here is displayed inside the Chat Window (Concierge Window) and is visible at the top, just below the top title message. Here's how it looks like with the title set to "Live Support" and by the byline set to "Ask us anything" below:
4. Chat Button (offline and online message)
These messages are displayed when the chat button is active (i.e, when the chat window was minimized during online status) or while the chat is offline. Here's how it looks like with the online text being "Chat with us" and the offline text being "Leave a message" :
Do note that these selections are only available on the Simple theme. If you use Classic or any other theme, the message selections will defer.