Starting a New Chat

Anthony Spallone -

After signing up for Zopim and embedding the chat widget, you are now ready to start chatting with your very first customer!

Check out the video to see how it works: 

 

Waiting for a Customer to Start a Chat

1. Head over to the Zopim Dashboard and wait for a customer to initiate a conversation.

2. Once a customer starts a chat the orange "Serve Request" button will light up and you'll hear a notification sound.

 

serve-request.png

3. Click on the "Serve Request" button to start a chat.

 

chat_box.png

 

Starting a Chat with a Customer

1. To start a chat with a customer navigate to the "Visitor List" and select the name of any visitor.

 visitor-list.png

2. This will pop-open a chat box and you can ask the visitor if they need some help.

 

 

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